Account Manager

(Admin Services)

Our Account Managers support clients directly during their time with us. The ideal candidate will demonstrate the initiative to generate new leads and to introduce potential clients to our array of test preparation services. Additional responsibilities will include helping to facilitate the registration and intake process, and also anticipating and managing client needs throughout the tutoring process. Experience managing high-end clientele with tact and certainty is a must. 

Responsibilities

  • Create and implement client outreach strategies to ensure ongoing satisfaction of long-term clients

  • Coordinate client management efforts with Account Managers and Education Department

  • Master product knowledge of offered services, as well as Bright Kids policies and history

  • Assist families in the enrollment process by recommending program type, completing registration, identifying best tutors, scheduling sessions, etc.

  • Match tutors with students while following and discussing student progress

  • Schedule tutoring sessions using our online calendar system

  • Attend and participate in various Account Management team meetings and periodic professional development workshops and training

Essential Skills Required

  • Bachelor’s degree

  • Minimum 2 years experience working in a direct client-facing role in a professional environment

  • Demonstrated experience handling client concerns and issues with tact and certainty

  • Outstanding administrative, organizational, communication, and problem-solving skills

  • Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously

  • Ability to manage multiple client situations, needs, and inquiries simultaneously

  • Demonstrated experience developing and maintaining interdepartmental working relationships

  • IT- and PC-savvy, as all of our systems are electronically-based

Downtown Office

199 Water Street, 33rd Floor
(Located within WeWork)
New York, NY 10038

Tutoring Hours

*NO WALK-IN CONSULTS OR SALES PERMITTED*

Monday: CLOSED
Tuesday: CLOSED
Wednesday: CLOSED
Thursday: CLOSED
Friday: CLOSED
Saturday: CLOSED
Sunday: CLOSED

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Upper East Side Office

177 E 87th Street, Suite 402
(Between Lexington & 3rd Ave.)
New York, NY 10128

Tutoring Hours

*NO WALK-IN CONSULTS OR SALES PERMITTED*

Monday: CLOSED

Tuesday: CLOSED
Wednesday: 3:00pm-7:00pm
Thursday: 3:00pm-7:00pm
Friday: 11:00am-6:00pm
Saturday: 10:00am-3:00pm
Sunday: 10:00am-3:00pm

© 2020 Bright Kids, Inc. All Rights Reserved. Website designed by Meg Reilley Media.

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